Standard Return Policy

RIGHT OF REVOCATION FOR PURCHASE CONTRACT - SHIPMENT

Information on exercising the right of withdrawal in the event of a sales contract for the delivery of one or more goods in a consignment

Right of revocation, right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The time limit for revocation is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took or has taken possession of the goods.
To exercise your right of withdrawal, you must inform Roland Baldauf e.U. Humphrey, Fluh 12 A, 6900 Bregenz, Tel +43557447604, Fax +4355744760420, office(at)humphrey(dot)at by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the date on which we received notice of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier. 

  • You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. 
  • You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

Right of revocation in case of contract - uniform order

Information on the exercise of the right of withdrawal in the case of a contract for several goods within the framework of a single order

Right of revocation, right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform Roland Baldauf e.U. Humphrey, Fluh 12 A, 6900 Bregenz, Tel +43557447604, Fax +4355744760420, office(at)humphrey(dot)at by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation
If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. 

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier. 

  • You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
  • You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

Right of revocation in case of contract - partial shipment

Information on the exercise of the right of withdrawal in the event of a contract for the delivery of a product in several partial shipments or pieces 

Right of revocation, right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The period of revocation is fourteen days from the day on which you or a third party appointed by you who is not the carrier took or has taken possession of the last part consignment or the last item.
To exercise your right of withdrawal, you must inform Roland Baldauf e.U. Humphrey, Fluh 12 A, 6900 Bregenz, Tel +43557447604, Fax +4355744760420,  office(at)humphrey(dot)at by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation
If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. 

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier. 

  • You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
  • You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.